Notice: Undefined variable: wpmu_version in /home/aqoqxcwlfcfh/public_html/wp-content/plugins/kb-advanced-rss-widget/versions/wp-2-8.php on line 27

Notice: Undefined index: kbrss in /home/aqoqxcwlfcfh/public_html/wp-content/plugins/kb-advanced-rss-widget/versions/wp-2-8.php on line 735
Comments on: Customer service can make or break a brand https://www.pamsahota.com/brands/customer-service-can-make-or-break-a-brand/ Digital. Content. Brand. Fri, 21 Dec 2012 14:53:12 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: Repeat: Good Customer Service = Loyalty : Pam Sahota https://www.pamsahota.com/brands/customer-service-can-make-or-break-a-brand/#comment-163 Repeat: Good Customer Service = Loyalty : Pam Sahota Thu, 16 Dec 2010 02:12:09 +0000 http://pamsahota.wordpress.com/?p=233#comment-163 [...] service is not only a key point in consumer loyalty, but a necessity. As I had mentioned in my previous post about Amazon, it was the “service” that made me [...] [...] service is not only a key point in consumer loyalty, but a necessity. As I had mentioned in my previous post about Amazon, it was the “service” that made me [...]

]]> By: Shawn McCarthy https://www.pamsahota.com/brands/customer-service-can-make-or-break-a-brand/#comment-19 Shawn McCarthy Sat, 02 Oct 2010 02:49:14 +0000 http://pamsahota.wordpress.com/?p=233#comment-19 From a business standpoint I think (good) customer service is only a point of differentiation when you sell other companies' products or there is a lot of competition for the products you sell. In my opinion it makes more business sense to find a strong need within a niche audience and fulfill that need. Simply doing that makes you the big fish in the small pond and (good) customer service doesn't need to be as much of a differentiator. That's just my opinion from an entrepreneurial standpoint. Nice post, Pam :) From a business standpoint I think (good) customer service is only a point of differentiation when you sell other companies’ products or there is a lot of competition for the products you sell.

In my opinion it makes more business sense to find a strong need within a niche audience and fulfill that need. Simply doing that makes you the big fish in the small pond and (good) customer service doesn’t need to be as much of a differentiator. That’s just my opinion from an entrepreneurial standpoint.

Nice post, Pam :)

]]> By: Pam Sahota https://www.pamsahota.com/brands/customer-service-can-make-or-break-a-brand/#comment-18 Pam Sahota Fri, 01 Oct 2010 18:07:57 +0000 http://pamsahota.wordpress.com/?p=233#comment-18 Well I just went into Vinodivino the other day and had some great in-person customer service. Maybe it's because they just opened and are trying to bolster the customers who enter the shop -- but I was highly impressed with how genuine and knowledgeable the staff was. Also, they really tried to initiate true conversation about the wine you may want to purchase rather than just "sucking up" persay. I left their excited to go back. That's key. You? Well I just went into Vinodivino the other day and had some great in-person customer service. Maybe it’s because they just opened and are trying to bolster the customers who enter the shop — but I was highly impressed with how genuine and knowledgeable the staff was. Also, they really tried to initiate true conversation about the wine you may want to purchase rather than just “sucking up” persay. I left their excited to go back. That’s key. You?

]]> By: David Gallant https://www.pamsahota.com/brands/customer-service-can-make-or-break-a-brand/#comment-17 David Gallant Fri, 01 Oct 2010 18:01:13 +0000 http://pamsahota.wordpress.com/?p=233#comment-17 Who are your favorite examples of small and mid sized businesses who have great examples of customer service? Who are your favorite examples of small and mid sized businesses who have great examples of customer service?

]]>