In the wake of TikTok leaving and coming back. Apps debating what matters to their leaders. And more so, what matters to their users. More apps are coming…and they’re paving the way for greater ownership and authenticity to be present.

Starting with Bluesky…

Bluesky, developed by Jack Dorsey, has blown up recently and as a potential player in the social app landscape. It offers a decentralized platform where users can engage in conversations without the constraints often found on traditional social media networks. This unique architecture allows for greater user control over their data and the types of interactions they have, which is increasingly appealing in a climate where privacy concerns are looming more than ever.

Brands should take notice of Bluesky for several reasons. The app is attracting a diverse audience that includes tech-savvy individuals, creatives, and early adopters who are keen on exploring new digital frontiers. This demographic is often more engaged and willing to interact with brands in innovative ways, making it an attractive space for marketing and brand-building efforts. More so, Bluesky could lead to a more organic and authentic interaction, providing brands with the opportunity to cultivate genuine relationships with their audience. And influencers can have a new space to grow their brands. Or perhaps a new breed of influencers may bloom.

As Bluesky continues to grow, it may present significant advantages over the original social apps that have us on doom scrolls. It uses a protocol called AT Protocol, allowing users to create and manage their own experiences, such as customizing their feeds. This approach not only empowers users but also fosters a sense of community, as content is often more focused on quality and relevance rather than algorithms that prioritize engagement metrics.

The app’s interface is user-friendly and familiar, making it easy for users transitioning from platforms like Twitter. Content can be shared in various formats, including text, images, and links, promoting diverse interactions. Additionally, Bluesky encourages user feedback and suggestions, which can lead to continuous improvements and features that cater to the community’s needs.

Brands can leverage Bluesky by engaging authentically with users, participating in conversations, and utilizing the platform’s unique features to promote their messages. With its growing user base, brands that establish a presence early on may benefit from increased visibility and loyalty among users who appreciate their innovative approach.

Brands can build a community on Bluesky by adopting a few key tactics right away, that are not too different from other social platforms. The key being adapting to the users who use this platform and not just putting out what you want to put out:

• Engage Authentically: Brands should focus on genuine interactions with users. Respond to comments, participate in discussions, and share user-generated content to foster a sense of belonging.

• Create Valuable Content: Share content that resonates with the community’s interests. This could include informative posts, entertaining media, or thought leadership pieces that encourage conversation.

• Leverage Customization Features: Utilize the platform’s customization options to tailor messaging and content to specific audiences. This personal touch can enhance user engagement and loyalty.

• Encourage Feedback and Participation: Actively solicit user feedback on products and services. This not only improves offerings but also makes users feel valued and heard, which can strengthen community ties.

Brands can measure success on Bluesky through several metrics and strategies:

• Engagement Metrics: Track likes, shares, comments, and replies to gauge how users interact with your content. High engagement levels indicate that your messaging resonates with the audience.

• Follower Growth: Monitor the increase in followers over time. A growing follower base suggests that your brand is gaining traction and interest within the community.

• User Feedback: Pay attention to qualitative feedback from users. Comments, suggestions, and direct interactions can provide insights into customer sentiment and areas for improvement.

• Content Performance: Analyze which types of content generate the most engagement. Understanding what works best allows brands to refine their content strategy for better results in the future.

Brands should be mindful of several common pitfalls when engaging on Bluesky:

• Lack of Authenticity: Users can easily detect inauthentic interactions. Brands should avoid overly promotional content that feels disingenuous and instead focus on building real connections.

• Ignoring Feedback: Failing to engage with user feedback can alienate the audience. Brands should actively listen to their community and adapt their strategies based on user input.

• Neglecting Community Guidelines: Not adhering to Bluesky’s community standards can lead to negative repercussions, including account restrictions. Brands should familiarize themselves with these guidelines to avoid pitfalls.

• Overlooking Content Variety: Sticking to one type of content can become monotonous. Brands should diversify their posts with a mix of formats, including images, videos, and polls to keep the audience engaged.

And guess what – Bluesky is getting its own photo-sharing app. So more is coming…are you ready?

I recently attended the American Marketing Association’s National Leadership Summit and it was a great opportunity to remember how creative and amazing marketing truly can be. But then there are also pitfalls we need to avoid? With the ever-growing topic of generative AI, we need to not just consider the cool things we can do, but the ethics behind it.

First, there are so many AI apps out there: ChatGPT, CoPilot, Jasper, Dall-e, Lavender, Midjourney, and the list goes on.

Second as we use these, we nee to uphold mindful marketing through both our social values and create stakeholder value. We need to avoid the single and simple mindset, and ensure there is mindfullness in our usage.

So what are the some areas of concern?

1. Whose moral stands should be used?
2. Can machine converse about moral issues?
3. Can algorithms take context into account?
4. Who should be accountable?

Note: This post was written in its entirety by ChatGPT

ChatGPT is a beneficial tool for marketers today because it can help automate and improve a variety of tasks. Some of the ways ChatGPT can be used in marketing include:

• Chatbot development: ChatGPT can be used to create chatbots that can interact with customers and provide them with information or assistance.
• Content creation: ChatGPT can be used to generate high-quality, unique content, such as product descriptions or blog posts, which can help improve SEO and attract more traffic to a website.
• Social media management: ChatGPT can be used to write and schedule social media posts, allowing marketers to save time and increase their reach.
• Customer service: ChatGPT can be used to answer frequently asked questions and provide fast and accurate customer service.

Overall, ChatGPT can help marketers to be more efficient, consistent, and effective in their tasks, reducing the need for human resources, and increasing the automation of their processes.

As you wave goodbye to another year, and January is hitting you right in the planner, your marketing mind is thinking, ok, what is 2023 for my brand? What can I do this year to take my brand further? How can I make a larger impact? How can the brand break through the clutter and demonstrate it’s our year.

First, you start with Data. If you find the time to invest in collecting the right data, and ensure you then in turn take the time to analyze it properly, you’ll find the data as your gold. It’s the ammunition you need to find what is working, and what you need to do more of.

For example for most brands the bread and butter is google analytics, crm, search and social analytics (in addition to any larger media program learnings).

Here are some of the main areas to ensure you’re looking at the right data (no matter the brand):

WEB, SEO and PAID SEARCH:

– Time on Site
– Referral Traffic
– Content engaged with
– Bounce Rate
– Keyword and campaign performance

These are helpful to see how your overall campaigns and content are performing, which channels are bringing in the most traffic, what people are searching for in regards to your brand, and in turn what times/days your brand receives the most traffic.

CRM:

– open rates
– click through rates
– a/b test on subject lines, imagery, topics

It’s best to find your category for benchmarks so you can see if your rates are below or above average and go from there.

ORGANIC AND PAID SOCIAL:

– Which channels are working from a spend perspective
– Engagement Rate for content
– Best and Worst performing posts (content types per channel)
– Day/time
– Cost per View, Click, etc

Each channel will be a little different, but it’s good to look at each separately for social, but also together to see which channels are best for your investment, especially when boosting posts.

With these mandatories, you can see what is working best for your brand across channels. The best part is you’ll probably seen some synergies across these channels, too. For example a certain type of content may resonate well with your consumers no matter where they are. In turn, some types of content may work better on certain channels.

It’s good to evaluate the above every 3 months, and then every 1-2 months thereafter to ensure you’re getting a full yet also recent picture of your brand. In addition, a year over year view is good to see where your efforts and spend is most wisely used for yearly planning.

In turn, after you’ve looked at your data, you want to make sure you move on it (with quality and effort, not just speed). Your audience isn’t waiting around for your content – they’re also looking at your competitors. Based on on your buyer personas, you’ll want to practice what’s working well and optimize accordingly (derivative content, etc).

Another thing to consider as we go into the new year, is the things that matter to consumers. Consumers are searching on their mobile for things that matter to them at that very moment. In moments like this, it is more likely about being both mobile and local. Ensure your product/brand is accessible on a local basis. For example if you have key markets, ensure your product is available to your consumers in their region and in their language, too. Whether it’s through a third party or your own site, be sure your consumer feels comfortable with the information, and also finds it convenient. So convenient that they can access through your website in seconds of finding a piece of content that resonates with them.

Lastly, don’t forget to be nimble. Be ready to change your tactics, and try new ones. The brands who fall behind are the ones who are unwilling to change and try. Ensure your success by being the ones who do.

Image source: pixabay

NFTs – also known as non-fungible tokens – are defined by Invetopedia as “cryptographic assets on a blockchain with unique identification codes and metadata that distinguish them from each other.”

Tons of B2C brands are taking advantage including Starbucks, fashion brands, bands for concerts, and more. So why bother caring in the B2B world?

Recently I wrote about the metaverse and how NFTs are utilized and what came to mind most when it comes to brands and this new tool in marketing is events. The metaverse is one location, but in real life events or brand events such as live streams can utilize NFTs as well.

B2B Brands can utilize NFTs with potentially the following:

• Event admission with NFT
• Event bonus content
• Brand loyalty created through NFT in wallet
• Brand ambassadorship through specific NFT in wallet
• Utilizing the cool factor of the popular types of NFTs
• Partnerships with other brands who are already in the space vs starting from scratch
• Partnering with creators who have made an impact vs creating your own

It’s not about you in the space, it’s about the person who carries the NFT in their wallet, and what it means to them. What feeling will it evoke? What type of attention will that carry? Will it provide some sort of special place in the crypto space for them? Will it give them loyalty points? Will they get special access to things or events or products/services?

Lots of things to consider here, but the main point is – what is the value YOUR brand is providing.