Marketing Strategy Today » erik qualman

Digital Marketing Myth: Content Must be Visual

Pam Sahota — Tue, 03 Feb 2015 00:21:36 +0000

As digital marketers, many of us realize the need for visual content. There are more visually appealing social channels then we can count – but of course you have the usual suspects such as Facebook, Instagram, Vine, Snapchat, YouTube, Pinterest and more. Should you have visual content? Yes. Should it be your only content? Not necessarily.

We’ve probably all heard of it by now, but Serial – the podcast – is a great example of this non-visual content trend. An old medium, but great engaging content. Why did it work? A few reasons:

Great content – It didn’t have to be visual to be great content. The key was the story. The story was engaging, suspenseful, and it got people talking.
Word of mouth – It got people talking to their colleagues, their family members, and their friends – in person and on social.
Suspense – It was told in a manner that left the listener excited for the next episode release.
Short – It was long enough to feel like something you’re investing in, but short enough that you could listen to an episode on a train ride, a gym workout, or while you’re cooking dinner.
It was real – The people and the content were real. The history and storyline were true. It made you invest in what was going on because you wanted to know more.

Great podcast, and now the people want more. The next season will come in 2015, and the masses are waiting. Why? Again – content doesn’t have to be visual to be great and shareable. As you can see from the Topsy screenshot below, the topic is still being talked about (for many of the reasons outlined above).

The reason this podcast (and many others) work is because they allow people another way to consume content on the go. It’s an easy way for busy people to learn more, delve into subject they don’t normally have time for, and/or just be entertained. As mentioned above, podcasts can be 5 min, 30 min, 1 hour (etc). The lengths allow for someone who consume the content while they’re completing other tasks – which is not always the case with watching a video, reading an eBook, etc. No need to flip a page, or scroll through a blog post when all you have to do is change the volume to level you prefer. This also reigns true for audible books – just check out Audible and the fact that you can subscribe to the service like Hulu or Netflix.

Podcasts may be an old content format, but old doesn’t mean bad content. It just means you need to put in the effort to make it engaging and great (like all content).

Image sources: Serial Podcast, Topsy

This post was originally written for Socialnomics.

Five Tips to Building your Band of Brand Loyalists

Pam Sahota — Sat, 08 Mar 2014 21:10:10 +0000

It’s easy to find someone to sponsor your brand and your brand content, but to find someone who will do it without a paycheck, now that’s when you’re in the loyalist category. Loyalists are excited about news from the brand, new content put out, they follow them on social channels, they are advocates on behalf of the brand, and they are current customers. They’re the ones you can count on when shit hits the fan, and some mishap happens, or the brand is being bashed for something that was misunderstood by others. Those loyalists will speak up, they will stand behind the brand, and they will continue to be a customer. In turn, those loyalists will inspire others to consider the brand. Or at minimum, create some awareness that “this brand” is worth checking out.

So how do you create brand loyalists? There is no “follow this checklist” and you’ll have a band of loyalists at your door. It takes time, and it takes effort, and it’s different for each brand. However, there are some things that are important for each brand to consider as they figure out what works best for them.

Here’s a quick list to have in your back pocket at all times (but please don’t be fooled by the word, quick):

1. Transparency - Be transparent and honest about your brand. Either way the consumers will find out the truth, so why not tell it yourself. Brands like Toms may have it easy as their stories inspire others to act, give back, and truly love the brand. Others have it harder, but it doesn’t mean it’s impossible to tell your story in a way that impacts and connects others.

2. Have the best customer service ever - Customer service can make or break many customer relationships. Brands like Amazon have impeccable customer service to a point that they don’t question when something is wrong, but aim to fix the problem swiftly and make up for it. I remember one time when an item I purchased was delivered to the wrong location, I was so disappointed. Within 12 hours, it was in my hands due to their customer service help. Impressive.

3. Create Connections that Make an Impact - Customers don’t want to be treated as “just another wallet to take from.” They want to be appreciated. It can be as small as remembering their name when they walk into a store, or reaching out to them via a Tweet to say thank you. Nordstrom does a great job at this, when they say thank you whenever their mentioned by their followers on Twitter. It’s a small token, but it’s appreciated nonetheless. Whatever the effort, the effort is worth it to make a connection with your customers.

4. Give Value through Content - Providing value is a key component for any brand. Content is one way to go about that. For example, IBM has over 5 unique tumblr blogs, where they pump out different content on a daily or weekly basis. They are keeping their customers hungry for more – through consistent, quality, and fun content. It’s educational and entertaining – which is no easy feat! Take pointers.

5. Always be there - Your customers aren’t going to go to your website to see what you’re up to (at least not regularly). So be where they are. Be where they with thoughtful value and appreciation for their time. Provide them with content they want, customer service they deserve, a please and a thank you. And having a sale on your products, doesn’t hurt either!

In short, relationships that brands have with consumers are much like regular relationships. They take time to build, and can end quickly. Take the time to build a trustworthy one with true honesty/transparency, keeping in touch, being emotional, and offering true value. With time, that relationship will blossom and become amazing. Some will last a lifetime, others will fade. In the end, it’s better to have build some that lasted a few months than none at all.

This post was originally written for Socialnomics and my full post can also be found here. Thanks!

The Habits of Teens on Social Media

Pam Sahota — Fri, 21 Jun 2013 02:03:17 +0000

When it comes to social media there are tons of flavors ranging from the “generic” Facebook to the eclectic Vine and Snapchat. Teenagers are notorious for being experimental and checking out new things, and not just following the norm. When it comes to social media, it’s not much different.

1. My Mom’s on Facebook: Nowadays with the influx of individuals in their 30s, 40s, 50s and older joining and becoming more active on Facebook, teenagers are becoming less active or less willing to share as much on the platform. They feel it’s “less cool” and also don’t want their parents to see everything they share. Although there are privacy settings, it’s not the same when it’s not a place they can share so freely as they did before their parents joined.

2. Photos, Photos, and more Photos: We all know that photos are some of the most shared pieces of content across social media and when it comes to teenagers it’s not much different. Teens love to take and share photos, especially on apps like Instagram where you can play around with the filters and make them look unique and fun. Additionally, teens feel they can have just as good of a conversation on Instagram as they had on Facebook through the comments under pictures.

3. Privacy? - Teens although caring about not having their parents see their content, are sometimes more carefree with what they share. Some pictures show more than they should; they share contact information; and connect with as many friends and celebrities as possible – because they can.

4. tumblr - A quick and easy location for teens to blog about their daily lives, passions, and follow brands they love. It’s a way for them to expand on their careers during high school and college and get noticed sooner. Your resume only says so much, your blog can say so much more nowadays.

5. Try it and Move on - As the shiny object syndrome proves, there are so many social media channels that teens try new ones, get bored, and find a new one the following week. Some last longer, but they need real traction to do so including being easy to use, share, and have their friends join too.

What does this all mean you ask? If brands want to reach this target audience, they need to keep an eye on what’s hot for teens, and where they are interacting the most. It may be not facebook, but instagram, tumblr, twitter, and other easy to use and share platforms (especially visual) seem to be great venues to find and engage these teens.

Note: Some of this information was obtained through speaking with high school graduates and college freshmen and what they prefer on a daily basis and why.

Note: This post was originally written for socialnomics, and my post can also be found here.

Save the Date: February 18, 2011

Pam Sahota — Mon, 22 Nov 2010 21:27:03 +0000

Suffolk University brings you Bridging The Gap: A Mashup of Academic Framework & Business Social Media Conference on February 18^th, 2011.

Social Media and Inbound Marketing are making their way through business and culture. This migration of ideologies creates opportunities and complexities within all organizations. Our conference intends to connect academia and real world practices, strengthen the connection between the frameworks preached in schools and the practical applications being used in organizations.

The Info:

February 18th, 2011
Suffolk University
120 Tremont St
Boston, Massachusetts 02108

Registration Time: 8:00 am

Lunch Included.

6pm Post-Conference Cocktail Networking Event at Red Sky

The Agenda (order may be switched):

1. Academic Keynote

2. Expert Panel on Facebook

3. How to utilize SEO in your Marketing Plan

4. Expert Panel on Blogging

5. Expert Panel on Twitter

6. Industry Keynote

Our two keynotes are Erik Qualman and Mike Volpe !! In addition we have confirmed speakers such as Julia Roy, Brian Simpson, and Michelle McCormack with Joselin Mane as our main man MC!! Stay tuned to find out who else will be speaking.

Also stay tuned for the landing site (under construction) for up to date details.

Until then…Hit us up for more info:

The Planning Committee:

Pam Sahota

Sean Zinsmeister

Paul Schmidt