Tag Archives: seesmic

Top 5 Social Media Tools Companies Use

Posted on by
We all know the three most popular social media apps in our toolkit are: Facebook, Twitter and LinkedIn. But what else are companies using to have an edge and be more efficient and productive in their social media efforts? How are they actually Tweeting? How are they monitoring? Here are five tools that were found to be popular and widely used among brands and businesses!

A. Cotweet

What’s awesome: Web-based social media engagement, management and reporting solution that helps companies of all sizes engage, track and analyze conversations about their brands across the most popular and influential social communities today, Twitter and Facebook.

Not so awesome: There can be issues with lag time in Tweets being posted and there is a lack of autofill of Twitter names for tagging in tweets and hashtags.

Companies that use it: Whole foods

Price: Standard for $600 or $1500/month for the Enterprise Edition (unlimited users, unlimited accounts). This is what I’ve read through other sources. The website does not tell exact prices unless you consult a sales agent.

B. Radian6

What’s awesome: A social media engagement tool that also lets you to find out who the top influencers are for your product/service category along with tracking conversations and engagement impact on your brand.
Not so awesome: The CRM capability would be great to have and thanks to their new integration with Salesforce, it is possible now via the integration.
Companies that use it: Dominos
Price: Radian6 dashboard pricing starts at $600 per month. They also offer a 50% discount for registered and qualified charitable organizations. Contact Sales for more info.

C. Tweetdeck

What’s awesome: Ability to listen, monitor, respond, and engage efficiently and effectively on your social platforms from one dashboard or on the go.
Not so awesome: Lacking Google Analytics integration and the ability to save draft tweets to schedule for later (why many have switched to hootsuite).
Companies that use it: NBC
Price: Free

D. Seesmic

What’s awesome: You can monitor mentions with ease by utilizing one dashboard for all your social platforms. Cool perk? Integration with Evernote and other nifty apps!
Not so awesome: Lacking theme support and push notification features for smartphone app.
Companies that use it: Samsung
Price: Free

E. Klout

What’s awesome: Determine your “influence” and compare/contrast with others in order to see how far your brand reaches and how your social networks like Twitter and Facebook impact that influence or target larger influencers in your target market to spread the word. Cool integration with Google Reader for blog influence too!
Not so awesome: Measuring of ROI regarding perk program for influencers appears difficult
Companies that use it: Audi
Price: Free
This post was originally written for Socialnomics. 

5 Helpful Social Media Tools That Integrate With Salesforce

Posted on by

Hooked on your social media apps? Need your Salesforce? What if they were integrated to make your brand management easier and your day a little saner? We all know that it isn’t always easy to be efficient as a social media manager so I believe an integration sounds awesome, especially for lead generation, tracking, and deeper analysis.

Here are five very useful tools, which all integrate in some capacity with Salesforce:

1. Radian6

Social media metrics are key in order to manage your brand online and make sure your social media efforts are matching up to your marketing goals and strategy. Radian6 is great for those metrics and see which content is generating buzz online and traffic to your website. With this integration with Salesforce now the two apps bring users the ability to see which content is from which consumers/clients/prospects, and allowing the ability to then add these new contacts and leads with just one click! Efficiency and lead management = pretty awesome.

 

2. Cotweet

When apps and tools make our lives simple it is just like taking candy from a baby.Cotweet is just this simplicity with its integration with Salesforce. Cotweet which allows one to engage with consumers/clients/prospects by expanding reach beyondTwitter to Facebook. And now with the integration,  brand managers can easily  do a “one-click exporting of tweets and Facebook posts to Salesforce.” This new upgrade will also allow for deeper analytics and reports, allowing for us awesome marketers to track ReTweets, and more and then export this data to Excel and track buzz and influence over a certain amount of time whether it be weeks, months, or years.

3. Seesmic

Seesmic is yet another great social media management tool for tracking, monitoring and engaging and has also integrated with the likes of Salesforce. One cool example of this integration is if someone tweets about your product/service category (asking a question or making a comment), this becomes an automatic potential opportunity and is captured directly into Salesforce. This automation is not only helpful but great for lead management as well as potential conversion from prospects to customers.

4. Zendesk

Zendesk now allows brand managers to view Salesforce CRM information in a customer profile directly in Zendesk. You can also view real-time Zendesk tickets fromSalesforce and view/categorize by status, priority, or type. Additionally there are reports on Salesforce cases and Zendesk ticket data that is consolidated for viewing and analysis ease and efficiency. Value prop: dig deeper into Salesforce‘s advanced analytics to make better marketing and business decisions.

 

 

5. COMING SOON: Hootsuite

Last but not least, Hootsuite will have an integration, SOON!

I must admit I regularly use Hootsuite and am looking forward to seeing how this upcoming integration benefits the brand I manage on a deeper level. From what I’ve learned thus far, the Salesforce integration will allows marketers to utilize the information passing through Twitter including: sift through tweets to find relevant conversation, capture and monitor conversation by creating a record of specific Tweets to track, and funnel relevant solutions from the Service Cloud knowledge base into a Twitter post. Two great tools working together for more efficient and relevant content management and engagement with consumers.

 

 

Five great tools, now even cooler due to the integration with Salesforce. You know you’re pumped….so what do you have to lose? Try it, have fun with it, and tell us what you think, like, dislike, and any questions you have.

This post was originally written for oneforty, which was acquired by Hubspot. 

 

10 Great Community Manager Tools Worth Checking Out

Posted on by

Social Media simple and easy? Community Managers realize that is not the case. Social media takes a great time commitment and effort in order to manage efficiently and productively to assist a brand and accomplish marketing and business goals. So wouldn’t some cool tools be helpful in order to help a community manager manage his or her time better? I think so! Check out the tools I recommend for community managers and others implementing social media for their brands…

1) UberVu: known as the “social media platform that helps your team collaborate on listening, reporting and engaging in social media.” The team has been working hard on the upcoming release, which has two major goals: (1) making it easier for customers to get results from a few key use cases, like finding the right key people to engage with in social media and to do social media marketing; (2) make the service more small business friendly by making it both easier to use and focusing on solving some key problems that small businesses  are trying to address. As Dragos fromUberVu informed me, community managers will definitely want this because UberVuhas “simplified the service to an extent that most people can understand and get value from in minutes.” Aka – keep it simple stupid. Great motto, great product for community managers.

 

2) PostPost: For the upcoming release, there will be “faster results, more engaging results, faster new user onboarding, and reliable scaling.” Current users, which include Twitter users who value the people they follow and what they share, already love the tool and rave about it. Why should a community manager give it a shot?  In the words of Brad from PostPost, “We make engaging information more discoverable in the noisiest age of all-time.” Cutting through the clutter is huge, and a tool that can help is indispensable. In addition, as more and more information is shared on Twitter, Twitter becomes more valuable, but also more noisy. Which is to say that the value that’s there is harder to find. PostPost is uniquely designed to solve that problem. The search engine brings back Tweets, links and photos from the people you follow—the relevant content totally missing from real-time search.

3) Trunk.ly: Another cool service which has upgraded its already awesome offerings. In short, Trunk.ly is useful because it “automagically” collects the links you share online and then makes them searchable so you can find and retrieve them for later viewing or sharing. Tweet many links? Wish you had a easy way to “bookmark” them, save them, reference and utilize them later, but can’t find them anymore? Trunk.ly is perfect for just that. Simple, easy, and organized.

4) Viralheat: This nifty service “heats” up the social media monitoring and analysis process by doing half the work for you. It tracks mentions on the social platforms you use as well as mentions across the web including blog posts and articles. For example, if you’re working on a campaign, Viralheat will track when the campaign is being mentioned anywhere and everywhere, whether you’re at your computer or not. The tool that does the detailed analysis and lets you breathe a little easier.

5) Instagram: This tool may not organize your social media madness, but it is a creative way to utilize pictures in your campaigns as well as just helping with creating brand awareness and engagement with your target market. People don’t want to just see Tweets, posts, etc. They want to see fun visuals and things that allow them to see further into your brand — like the “human” side. So use instagram, snap a picture, make it cheesy and fun, and share on Twitter and/or Facebook for your brand lovers to see and comment on.

 

6) Twentyfeet: A tool that aggregates your stats in one place, which again decreases the time you spend on worrying about your social media – especially when it’s the weekend. Twentyfeet will let you know when there’s a stat you need to handle and manage right away. For example, it will give you an overview of your social platforms and let you know how your “key performance indicators develop over time,” and then “nudge you” when your metrics shift in a significant manner.

 

7) Formulists: Can’t remember who’s in what list on Twitter, who’s new, who’s removed? This nifty tool will help you to keep up with your newest followers, most recent tweeps you’ve chatted with, and more (which you can all adjust). Thus, you can worry less on keeping track of your tweeps and focus on keeping up with conversations that matter.

 8) Posterous: Tired of posting to each individual platform? Wish you could do it simply and efficiently all from one place with less worry and stress?Posterous allows you to post to multiple social media platforms via one simple medium. What? Your email! Photos, video, blog posts, even podcasts can all be distributed throughout your network just by sending an email. Convenience – yes, please!

9) Storify: No time to create content today? Curation is helpful in those instances. Storify helps community managers aggregate and curate content from around the social sphere and web. This tool is specifically helpful for when you are doing a specific campaign or event, in order to aggregate all the info simply and easily and then utilize for your marketing purposes.

 

 

10) Seesmic: Aside from the lovable mascot, Seesmic is an exceptional tool for being efficient and on top of all your social networks in one place, and at one time. Another great thing about Seesmic is that you can keep track of mentions, direct messages, and all your searches and more via one tool for your many platforms. It can also be used in any browser and on any smart phone. The “on the go” usage is key especially for real-time efficiency  – all great community managers know this. Don’t believe me? Check out their testimonials!

 

Next step? Check out the tools for yourself, tinker around, and comment below on what you think.

Note: this post was originally written for oneforty, which was acquired by Hubspot.