Bridging the Gap: Social Media Conference

Bridging the Gap: A Mashup of Academic Frameworks & Business Applications OR otherwise known as #BTG11 was the first conference I have co-planned, and with months of preparation, Friday, February 18th, 2011 was a great success thanks to the help of my amazing co-planners Sean Zinsmeister (@szinsmeister) and Paul Schmidt (@drumming).

Our main man MC, Joselin Mane (@Joselinmane) kicked it off with great intros and prizes to the audience. Academic Keynote Erik Qualman (@equalman) then started off the conference with a great energy and had the crowd not only roaring in laughter but applause. My fave part of his Keynote presentation was the tools he recommended (sorry for the blurry snapshot). I am a definite fan of some of these tools including all the free fun Google tools, Wisestamp, Hootsuite, and Grader. If you haven’t tried them out, definitely do!

Then the Facebook panel duo, Brian Simpson (@Bsimi) and Dan Zarrella (@danzarrella) were the perfect combo. They were informative, entertaining, and best of all, the complete opposites of one another. They were fabulous at answering the questions of the audience and the crafty ones that Tamsen McMahon @tamadear (our wonderful moderator) threw at them.

Paul Gillin (@pgillin) and Eric Enge (@ericenge) were both fabulous solo speakers who taught the crowd the importance of ROI and SEO, respectively. And although I learned a lot from each, my favorite part was when Meg Fowler (@megfowler) Tweeted, “The only thing in my life with a crystal-clear ROI is coffee. #BTG11″ during Paul’s session. I mean, come on…how can you not agree? Meg also won a kickass raffle prize for that Tweet. Win-Win!

Tamsen knocked it out of the park with her moderating skills for the Content Panel, which included C.C. Chapman (@cc_chapman), Ann Handley (@MarketingProfs), Michelle McCormack (@Michellemmm) and John Deighton (@HBSMKTG). A great mix of on the panel, which allowed for great conversation on how content not only needs to be relevant, but one must take the time to create said content in order to reach one’s target market effectively.

Perhaps I am biased, but I must add that lunch was delicious!

In order to avoid food coma, Julia Roy (@juliaroy ) ensured everyone stayed wide awake with her lively presentation on Twitter for Business. It was not only entertaining but full of great case studies including Best Buy, Whole Foods and @comcastcares. Great examples of how brands should utilize Twitter…but please recall, as Julia stated, “There is no one right way to use Twitter for Business.” Great point!

And to close off the great day, Mike Volpe (@mvolpe) kicked ass and took names. He demonstrated the importance of inbound marketing and how social media is just a “piece of the puzzle”, yet an important piece of course. And one thing, people should definitely remember to take away when focusing on marketing and social media: “don’t dip your toe in the water, jump in all the way!”

But the fun didn’t stop there! There was of course an after-party for mingling, free food and drinks. And lets just say the song O.P.P. began playing…enough said? Bring it back to the 90s?

My last remark is that I am lucky enough to not only know many of these speakers personally, but am honored to know them professionally as well. Great people, Great time. What more can you ask for? #BTG11 Rocked! If you don’t believe me: check out below how much the conference Trended on Twitter. AWESOME!

If you missed out:

Presentation Slides

My Flickr Pics

More pics and videos will be added to the Facebook Page as well.

Five Influential Boston “Tweet” Hearts

Having lived in Boston for ten years now I have had the pleasure of meeting some amazing people in every field of business. Looking at the social media and marketing scene specifically — I have met many unbelievably talented people and I could make this list miles long, but I will save the novel for another time…

And since the well-loved/hated Hallmark holiday is around the corner…here are five KICKASS “Tweet” hearts for your drooling pleasure!

1) Tamsen McMahon: A gorgeous woman who the second I met, I knew I we were going to be friends for years to come. She is not only a delight to have a coffee (although she does not drink caffeine – major warning folks) with, but one of the most intelligent and inspiring women in digital marketing here in Boston. She spoke to my MBA social media class last Fall and every student raved about her presentation on the science of social media. Yes, the scientific method is not just for chem class folks — it is actually applicable to everything you do in social media marketing. Thankfully you don’t need safety goggles this time around. Want to know more about Tamsen – check our her work for Sametz Blackstone Associates or catch her Tweeting away via @tamadear…you will not be disappointed you “checked her out.”

2) Mike Troiano: A man I describe as a mix between the Sopranos and Mad Men. You may catch him with a Manhatten in hand after toiling away for many hours at the office of Holland-Mark (HM), but otherwise he is kickin’ ass and takin’ names as the digital man of HM. I admit, I had the pleasure of working with Mike, and I can say full-heartedly that it was one of the best learning experiences of my marketing career. Sssh dont’ tell  my profs of my MBA program, but Mike may have taught me more invaluable lessons than some of them did. A HBS alum, a previous ad guy, and now rockin’ the digital scene and preachin social media wherever he goes, he is a man who doesn’t just talk the talk, but walks the walk. Also found at @miketrap.

3) Janet Aronica: This young 24 year old, may be young in age, but she is wise on social media unlike most females I have met. She rocks the oneforty scene with her content strategy, marketing genius, and quirky personality that would make even the most pessimistic person crack a smile. She is a female who has come a long way in a short time and is not just a community manager…I think a new title must be made for her to truly show her unbelievable work for the startup. If you haven’t conversed with this young social media hottie yet, check her out on oneforty or @janetaronica before you miss out!

4) Alison Zarrella: When I met Alison, I almost did not recognize her because her Twitter avatar does not do this chica justice. She is not only hot (obviously), but she is a talented community manager, blogger, and now author. Did you know she co-wrote the Facebook Marketing book? If you haven’t you must pick a copy and peruse it because Facebook is not a fad, people. Neither is Twitter. But maybe I’m biased. This female rocks the social media scene in Boston helping out the Brand management of the company she works for with social strategy that is not only valuable but relevant to their target market. Aka, Alison is a Tweet heart to follow at @alison and in her many influential efforts to demonstrate she does not take her career lightly. She is passionate about it every step of the way.

5) David Gerzof: This gentleman is not only easy on the eyes (sorry he’s married, ladies), but he knows how important it is to teach students social media and how it impacts the life around them. Not only is David a social media professor at Emerson College, but he also runs Big Fish. Yes, another over achiever who likes to make sure he has no time to sit and take a breather. But hey, you may be able to catch him with a beer at a local Tweetup where he is not only easily approachable, but a pleasure to hang with. But if you cannot seem to find the time to catch him at Emerson or Big Fish or at the next local event, hit him up at @davidgerzof for a Tweet or two.

Hope you enjoyed drooling over these five amazing folks…I know I sure did!

Content Rules at Hubspot

Not only was there HubSpot TV with hosts Mike Volpe and Karen Rubin on Friday, Dec. 10th, but the guest stars of the show were CC Chapman and Ann Handley who co-wrote the book Content Rules ! Killer team or what?! Although the banter of the show was entertaining, my favorite part was after the show when everyone had a chance to catch up with new and old friends. Always great to see the likes of Tamsen McMahon, Doug Haslam and Laura Fitton among the crowd, but I also had the pleasure to meet some new faces such as Margot Bloomstein and Maggie Rulli. It was a pleasure to catch up and get to know folks during this fun-filled whiskey drinking casual setting at the Hubspot offices. I would chat more about the awesomeness of the book (which I just received an autographed copy of at the event) and how great Hubspot is, but I believe Cheryl Morris did a great job and urge you to read her post!

What I can say is every time I step into the Hubspot offices, I have great engagement with the folks who work there, the friends who stop by there, and it’s a pleasure to know folks such as Mike and Karen truly take the time to get to know each person. I also commend CC and Ann on being so personable and easy to chat it up with and look forward to hearing more about their book tour.

Keep rockin’ guys!

Putting a Social Media Plan into Action

Unfortunately, there are some individuals who think setting up a Facebook and/or Twitter account is all you have to do to implement a social media plan. This is SO unfortunate!! I shake my head at those who set up their accounts and just blast out messages as if it’s a robot tweeting and posting messages. Using social media isn’t just about blasting out content. What consumer wants to engage with a robot? I want to know there’s a real person there…someone who will respond to questions, comment on posts, pose interesting questions and share relevant content.

Social media is not much different from our regular lives. We interact with others by sharing information, posing questions, and sharing our opinions. I wouldn’t want to speak to a robot in my regular day life, so why would I when interacting with a “person” online? In our regular lives, people appreciate engaging with people and building real relationships. In social media, people value building relationships as well. This cannot be done with “robots”.

Organizations and individuals need to put in the effort to put their social media plan into action. Some of the common tips include:

1. Listen to what’s going on out there (Ex. Use a Google Reader)

2. Curate and Create Content that is relevant

3. Pose questions and reply to others (as in a real conversation)

4. Be polite – aka say Thank you!

5. Be Patient – It takes time to engage and build relationships (as in real life).

As a fellow social media nerd, Tamsen McMahon once said — “social media is a science.” Just like the scientific method you need to:

1. Define the question: Ex. How can we “best use social media” for our business?

2. Observe: Listen and Watch

3. Investigate: Define the scope, check resources, etc

4. Hypothesize: Strategy you’re hoping to implement and possible results

5. Experiment: Design and Execute

6. Analyze: What happened?

7. Retest: Continual process to see what works best for you

Thus, like all relationships and successful plans in our lives, effort is key. To make a social media plan work and to build true relationships — try this thing called, “effort.” You might be surprised with what develops.